418 Roberts Ave
How is Shipping Handled?
All products ship F.O.B. Origin at the customer’s expense unless otherwise quoted. Our shipping methods are UPS or Federal Express. Certain products will need to ship by common carrier and we will choose the best way unless otherwise requested. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control.
What About Cancellations?
All orders are considered a firm order and cannot be canceled without our approval. All returns and cancellations must be authorized in advance and are subject to round trip shipping charges and restock fees. Materials being returned must be in salable condition and should be insured. Customer is responsible for all materials invoiced. If you need to cancel an order please call customer service. If product has shipped, or a custom order is in process we may not be able to fulfill your request.
What if it's Damaged?
Please inspect merchandise immediately upon delivery and report any damage. Damaged or lost merchandise claims must be filed with the carrier within 10 days of receipt of goods. Once the product leaves any of our warehouses it becomes the property of the customer. Please follow these steps when receiving products:
- Check your counts. If you are short a package, please note it on the carrier’s delivery receipt.
- Give a detailed inspection for damage. If the carton even appears to have damage anywhere, make sure you open and inspect your goods thoroughly. If there is damage, note it on the delivery receipt and call customer service immediately. PLEASE NOTE DAMAGE ON DELIVERY RECEIPT BUT DON’T REFUSE THE SHIPMENT!
How Do I Return My Product?
No returns will be accepted without Return Authorization. Please call the customer service department with the return request. If the product shipped is the product ordered we may request a restocking fee of 5%. However, custom products and some special ordered products are not returnable. All returns will be shipped back at the customer’s expense, unless otherwise agreed upon.
What's the Warranty?
This equipment has been carefully inspected and tested and is covered by limited warranty. All carts are covered by Manufactures Warranty equipment to be free of defects in materials and workmanship.